MANAGING CONFLICT AND

HANDLING DIFFICULT PEOPLE

Creating Positive and Win-Win Working Environment and Bringing Out the Best in Everyone

LDI Instructor

 
 
         

 

         
  Course Outline Introduction  
 

Knowing Yourself First

  • Assessing Yourself

  • Learning to Manage Yourself

  • Managing Your Emotions

  • Managing Your Time

Recognising Types of Behavioural Problems

  • Your Colleagues

  • Your Subordinates

  • Your Boss

Creating A Climate for Success

  • Your Success is My Success

  • How You’ll Know It’s Working

  • Specifies Strategies for Success

 Maintaining Good Relationship With:

  • Your  Colleagues

  • Your Subordinates

  • Your Boss

  • Co-workers and Themselves

Conflict Resolution and Dealing with Difficult People

  • Win-Win Attitude and approaches

  • Negotiation techniques and process

  • Effective Communication

  • Understanding others

  • Different personality styles

Exercises, simulation and games will used in this practical workshop to reinforce learning and to develop participants’ skills.

All organizations have employees or co-workers who are difficult to deal with or who are showing negativity that drive you crazy. At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals.

 

Companies also frequently face conflict situations which must be resolved quickly and effectively.

 

The good news is that by attending this very practical course, you will realise that you can deal with these people or situation and create a positive working environment.

 

In this course you will learn how to:

  • Identify unwanted behaviours and how to deal with them

  • Understand how difficult people think and why they act the way they do

  • Be persuasive and use your influence

  • Develop “win-win” attitude and skills turning conflicts into cooperation

  • Apply negotiation techniques to deal with difficult demands and resolve conflicts

  • Manage yourselves to work well with others

 
 

Who Should Attend

 

This course benefits:

  • Supervisors and managers

  • Team leaders

  •  HR personnel

  • Public and Community relations personnel

  •  Trainers

  • Anyone who works with difficult people or has to deal with them

Methodology

 

The course is participative, emphasizing learning through discussion and structured activities or simulation.

 
                 
  Registration Form   Enrollment Information  
 

YES !!!

Please Register the Following Delegate to Attend

 

Managing Conflict and Handling Difficult People

 

 

Mr./Mr./Ms.: .............................................

Position :...................................................

Company : ...............................................

Mailing Address : ....................................

..................................................................

..................................................................

Phone: ............. Ext.: ....... Fax : .............

Handphone : ........... Email : ...................

Approving Manager's Name : ................

Email : .....................................................

 

METHOD OF PAYMENT

Please completed the following payment details:

Telegraphic transfer - Please make payment in Rp. to the following account: (Please instruct your bank to remit all local & overseas bank charges to your bank account)

P.T. LOKA DATAMAS INDAH

Bank account 314-3000328

PT. Bank UOB Buana Tbk.

Cab. Harmoni

Jl. Gajah Mada No. 1A

Jakarta 10130 - Indonesia

 

PHONE

(62)(21) 632 6911  or  6313556

 

MAIL

P.T. LOKA DATAMAS INDAH

Harmoni Plaza Blok B-16

Jalan Suryopranoto No. 2

Jakarta - Indonesia

 

FAX

(62)(21) 630 5074  or  6330212

 

E-MAIL

Lditrain@indo.net.id

 

HOMEPAGE

www.Lditraining.com

 

COURSE FEE

 

Hotel accommodation is not

included in the course fee

LDI TRAINING

"Leading Edge Courses for Professionals"™

 

CONDUCTED IN BAHASA INDONESIA